Customer Help

Yes, all the health tests we offer on our site are scientifically validated, easy-to-use, and delivered to your front door.

While food intolerances are mainly seen as a digestive issue, skin conditions such as acne are a common symptom of food intolerance.

While we allow children from the age of 2 and above for blood allergy and intolerance testing, there is evidence that allergies are not fully developed until the age of 7. Please check with a medical professional before purchasing.

Children can complete a hair sensitivity test once they reach five years old due to their immune system changes and the importance of eating a varied diet. Infants have not yet built up their tolerance levels to items, highlighting false positives in their test results. However, it is up to the parents or guardians if they would still like to proceed knowing this.

Yes, if you have chosen one of our hair or blood allergy, intolerance, or sensitivity tests, you will get a notification when your results are ready. Plus, you can record your health test results within the app to keep track of your health journey.

Unfortunately, we cannot give advice, except to help you understand what the items are, in which case, it’s best you use this FAQ service, or email us. We can help you to understand your results, but further nutritional advice should be taken from a trained professional.

We would recommend that mail the sample to the address, this is a postal address only so we can not say if there will be somebody there in person to receive the sample.

You can do still complete a hair test, however for accuracy, we would not recommend a blood test as the results may be varied due to the natural changes your body will be going through. For complete accuracy, we would suggest waiting until after child birth.

Unfortunately, we cannot carry out our blood tests on animals.

Unfortunately, we cannot accept blood samples that have any viruses.

We do not test for coeliac disease; however, we can test for a gluten intolerance on selected tests; please look for this in the list of items tested on the products. To test for coeliac disease, you should speak to a medical professional. The blood testing usually carried out is total IgA and IgA tissue transglutaminase antibody (tTG).

An intolerance to chicken feathers will be to the feathers of the chicken only. This will not include feathers from other birds or the eggs and flesh from a chicken.

No, all of our health tests come with complete instructions so you can complete the tests at home quickly and easily. This means you can get a faster result with minimal fuss! Why not complete regular testing to understand your health entirely.

We provide you with two easy-to-use lancets designed to give you a tiny prick on the finger to start the blood flow. It’s precisely the same as a pinprick and, if administered correctly following our provided instructions and tips, will not hurt.

The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one cut. If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

An intolerance to E380 will be to this specific additive only and should be labelled on food products under this number. Due to the differences between brands, we cannot advise on specific products this may be found in.

Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud and offer a fully traceable payment solution. We include our address, email address and phone number on the PayPal receipt, so you can contact us if you have any concerns. If you have any questions please don’t hesitate to contact us via our LiveChat 24 hours a day.

Ordering a test is simple if you follow our four simple steps. 1, order the best test for you securely online. 2, receive instructions and your test kit through email or the post (depending on the product chosen). 3, follow the instructions to take your sample. 4, receive your results and make positive changes. It’s that simple.

The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one cut. If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible (without drawing blood). If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

Your sample instructions are found with your kit. Please use LiveChat if you need another copy.

IgG’s (intolerance) are highly reactive to frequency/quantity of a food in the diet. The science behind IgG’s expression is based on its short term memory. Some scientists say 6 weeks, other say 3 months memory. If a food is totally removed from the diet for this amount of time, the food on being retested comes up non reactive. By keeping that food in the diet, the memory is still there and so is the reaction. IgE’s (allergy) on the other hand are different and one would have a reaction within 2 hours. Medicine is still working on the concept that tiny amount of IgE reactive foods given over a controlled time and amount may be the answer to allergies. We have 2 different Immunoglobulin we are dealing with here and they should not be confused.

Hair testing tests a hair sample by using bioresonance feedback to detect reactions and sensitivities against known items.

We have been a market leader in offering complimentary medical therapy since 2008 and have continued to invest in the latest equipment and training to ensure we provide our clients with the best possible service and value for money.

To ensure your results are accurate, your blood sample needs to be completely dry before packaging. If stored in a cool, dry place, it will be ready to be folded after approximately 5 hours. We do not recommend speeding the drying process through any other means.

Only a small amount – 5 individual strands of hair. We do not require large clumps of hair.

When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using the correct postage amount. For more information please visit our International Service page.

We recommend to be retested every 6-12 months.

We recommend to our clients to complete health tests once or twice a year, as they are the fastest way to get easy-to-understand results that you can act on. Completing them frequently means you always understand how your health is doing and can amend your diet and lifestyle if things are not improving.

While oats do not naturally contain gluten, they are often grown in fields adjacent to wheat or processed in building where wheat is handled, which can cause cross contamination.nTherefore, if you are following a gluten-free diet, it may be worth buying gluten-free oats which have not been grown in fields close to wheat.n

If you have shown an intolerance to pineapple and a deficiency in bromelain, supplements are an excellent option to limit the consumption of pineapple.nAlternatively, nutrient absorption can be hindered by intolerances. Therefore, we would also recommend keeping pineapple out of the diet for 4-6 weeks and after this time it may be able to be reintroduced back into the diet to receive bromelain to correct the deficiency.n

We test for a sensitivity to lactose. However, traditional lactose intolerance is not the same as a sensitivity and is caused by the body lacking lactase. Therefore, known lactose intolerance would not be detected on our tests as we do not test for lactase levels.

If you have shown an intolerance to lactose, we would recommend avoiding all dairy products, including goat’s milk products as these still contain lactose. Lactose-free products still contain lactose they simply add lactase to allow the body to digest the lactose. Therefore, we recommend avoiding all dairy products for best results.n

An intolerance to mint will refer to all mint containing foods. We would recommend avoiding mint where possible for 4-6 weeks.

A sensitivity to A-Lactalbumin will be to all dairy – this is not the same as lactose (lactose is the sugar portion of animal milks, and a-lactalbumin is a protein).nWe would recommend eliminating all dairy from the diet for 4-6 weeks. This will include all milks, butter, cream, ice cream, milk powders in foods, etc.nThere are many excellent dairy alternatives on the market, and these can be found in all major supermarkets.

We recommend avoiding both the fruits and the juice be taken out of your diet for 4-5 weeks.

We recommend avoiding both the fruits and the juice be taken out of your diet for 4-5 weeks.

We do not advise changing or stopping medication due to intolerance test results. The small trace of cellulose found in medication is very unlikely to cause any problems within the body in such a small quantity.

Chia seed are a good substitute for flax seeds, these have many properties in common with flax seed and are also high in soluble fibre. For lentils Beans are a good nutritional substitute they are high in protein, dietary fibre, iron folate and antioxidants

As ground wheat is derived from the whole grain we would ideally advise that you avoid all wheat for the duration of the elimination period for maximum results.

CBD Oil is made from the leaves, flower and stalks of the hemp plant, unlike hemp oil which is made from the seed. As such, an intolerance to hempseed does not indicate an intolerance to CBD oil.

A spelt intolerance will not refer to all wheat, but rather this specific wheat variant.

An intolerance to ale will be to ales one and not other beers/lagers. As we test the product as a whole, we cannot say if this is to a certain ingredient or not.

We usually recommend removing the items from the diet for 4-6 weeks (we recommend 6 weeks minimum for dairy/eggs/wheat/meats as these can be hard on the digestive system). After this elimination period, the items can be reintroduced to the diet – we recommend one items every three days to give the body a full chance to react.nIn your order confirmation email you will find a link to download a 6 week food diary; this can be a useful tool when reintroducing the foods back into the diet, allowing you to keep track of any symptoms experienced as intolerance symptoms can take from 10 minutes to 72 hours to display.n

An intolerance to ascorbic acid will be to the E number specifically and not to Vitamin C. Vitamin C is still perfectly fine to consume in foods items, we simply recommend avoiding ascorbic acid in the form of E300 Ascorbic Acid in food items.

There are many excellent alternatives to dairy on the market. Most major supermarkets will stock many of the following milk alternatives; oat, soya, almond, rice, cashew, hazelnut, hemp, coconut, pea, etc. In addition to this, many supermarkets stock dairy-free cheese, yogurts, cream, ice cream, butters, and more.n

Due to the accuracy and process of the blood testing, as explained in the terms and conditions, we are not able to offer refunds once the blood testing has been completed.

We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not satisfied with the results you are entitled to claim a refund by following the process stated below:n nName used to purchasenEmail address used to purchasenPayPal Transaction ID or website order numbernTransaction amountnDate of purchasenReason for requesting a refundnNOTE: Refunds can only be claimed within 90 days of purchase. If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues. Opening a claim on PayPal will significantly delay the resolution process and may not lead to a full refund being issued.n

Men also produce oestradiol; however, the amounts produced are much lower than in women. Within the testes, some testosterone is changed into oestradiol and this oestradiol is essential for the production of sperm. Source: https://www.yourhormones.info/hormones/oestradiol/

All instructions on redeeming your Wowcher test can be found on your voucher. You need to follow the following steps in order to redeem your wowcher:n n1. On first page you will have to click on ‘order now’.n2. On the next page you will have to click on ‘add to basket’.n3. On the next page you need to click on ‘view basket’n4. On this page you will have to put the wowche code in the box says ‘coupon code’ and then click on the ‘apply code’.

If you have shown an intolerance to these milks, you will only need to avoid the milk from these animals. However, for best results, we recommend eliminating all dairy from the diet.n

Gluten can be found in wheat, rye, and barley and we would recommend avoiding foods containing these grains.nWe would also recommend looking for gluten-free certified oats, as oats are often processed around gluten containing grains despite not containing gluten themselves and therefore cross contamination can be an issue.nGluten free alternatives include rice, almond meal/flour, corn, coconut flour, buckwheat, and quinoa.n

The following foods are excellent non-dairy sources of calcium;nChia seeds, almonds, figs, tofu, white beans, fortified milk alternatives, sunflower seeds, kale, edamame, broccoli, sweet potato, sesame seeds, collare greens, okra, butternut squash, oranges.nWe recommend consuming at least 3 servings of the above items daily.n

We can confirm that the protein contained in the egg of a chicken differs to that of a fully grown bird. Therefore the IgE antibody reaction to Meats indicated on our test does not also refer to eggs.

If you’ve purchased one of our hair testing kits, you will have to pay the cost of the postage back to the processing centre here in the UK. If you’ve purchased a blood intolerance test, you will receive a free post return envelope in the kit which is sent to you. We try to keep our costs as low as possible (by not sending out physical hair testing kits) so that we are able to offer such a comprehensive and accurate test at the price offered. Please ensure the correct postage amount has been paid as we are not liable for any extra charges.

If you’ve purchased one of our hair testing kits, you will have to pay the postage cost back to the processing centre, which then sends the sample to the UK. We try to keep our costs as low as possible (by not sending out physical hair testing kits) so that we can offer such a comprehensive test at the price offered. Please ensure the correct postage amount has been paid as we are not liable for any extra charges.

The test is completed on the hair sample composition so that no hair processing will not affect the result. However, if you would like, you can provide hair from elsewhere on the body.

The hair sample does not have to be from the head; we can test hair from any part of the body, including leg, arm or chest.

The percentages on the hormone and gut biome testing are negligible – this simply indicates an imbalance.nHowever, this is usually no cause for concern if you are not currently experiencing any symptoms. If you do experience symptoms, please do contact your doctor for further testing.n

Our hormone testing is used to identify imbalances that may affect digestive health – this does not indicate if the hormone is producing too much or too little.nWe do not advise it be used as a diagnostic tool for hormone conditions.nIf you are experiencing symptoms related to hormone disorders or imbalances, we recommend seeking further testing and speaking with a medical professional.n

In the unlikely occurrence of zero results on your allergy and intolerance test, we would recommend speaking to your GP to help you understand your symptoms and their root cause. Both allergies and intolerances are very different. Allergies are more severe and usually immediate. Allergies are also usually life long. However, an intolerance is less severe and can change with time. In addition to this, the symptoms can appear from 10 minutes to 48 hours after consuming the food. So any known allergies will not show upon this result.

An intolerance to these items does not indicate coeliac disease. Coeliac disease is not an intolerance or allergy, but rather and autoimmune disease.

An intolerance to noodles will include all types of noodles; such as wheat, soba, egg, and rice noodles.

An intolerance to cider will not include apple cider vinegar, it is simply named this due to containing fermented apples. Cider is a different product.

Rye is a separate grain to wheat – the only common aspect between wheat and rye is they are both gluten containing grains.

For best results, we would recommend removing honey from the diet for 4-6 weeks as beeswax and honey is regurgitated by the bee.

If an intolerance to olive oil has shown, we would recommend avoiding olives also, simply because they will contain oil.

Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC.

Our heavy metals testing does not indicate the levels of these metals in the body, but rather a sensitivity to them.nTherefore, we would recommend reducing contact with these metals where possible.n

This is a general marker, so if this is high you are showing that you are an individual more likely to be prone to allergy

Click on the LiveChat button on our website (24 hours a day) and we will arrange for new lancets and a new card to be sent the following working day. This will cause a delay in your testing process so we recommend following the instructions carefully the first time you test before attempting to collect your sample.

Although the products can vary for different regions, we currently have an extensive range on offer. We vitamin D at-home blood test, urine sample, liver function testing, urine kidney testing, iron deficiency testing, thyroid testing, persistent inflammation testing, menopause testing, and prostate health testing.

We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues.

Ascorbic acid is best described as the driving force of Vitamin C. It is also used as a preservative in foods. However, please note, if you have shown an intolerance to ascorbic acid, this is to the preservative only and not to Vitamin C.

This is a common fungus and is responsible for black mold.

Bioresonance therapy is a complementary medicine using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970s by a team of medical doctors and biophysicists, these devices are in regular use in over 26 different countries.

We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.

We recommend you prick your middle or index finger after a brief walk, and following running your hand under a hot tap. If the blood still clots, you can start to massage your finger from the palm of your hand downwards towards your finger tip, to stimulate more blood to flow from the small puncture to collect onto the card.

Different food items can cause a variety of symptoms in different people; not everyone will experience the same symptoms from an intolerance to a food item. Common intolerance symptoms include; bloating, excess gas, constipation, diarrhea, headaches, brain fog, fatigue.

We have a range of blood tests for you to choose from; we have Intolerance (IgG4) ELISA testing because we are investigating delayed symptoms that could be associated with food intolerances. You can find more about the IgG4 testing science on the About Us pages on our site. We also have IgE ELISA food and non-food allergy testing. IgE antibodies are involved in Type I allergies and can cause rapid type immune reactions, with symptoms occurring within a few minutes up to two hours after eating a specific food. You can find more about the IgE testing science on the About Us pages on our site. We also have a range of combinations for the ultimate intolerance and allergy testing

In the case of allergy tests, we are checking the production of specific IgE antibodies against food and environmental allergens, while in the case of intolerances we are testing the production of specific IgG4 antibodies. Our testing are performed using ELISA technology, a globally recognised and documented technique and has been established for laboratory analysis for over 40 years being universally accepted as reliable and trustworthy.nnOur strict internal Quality Management Systems means that all samples within the laboratories have full traceability from the moment of receipt by way of the unique code allocated at the point of purchase. We use automated systems to track the sample throughout the laboratory based on the label attached to the submitted sample. Further labels are generated on receipt which allows for the identification of the unique sample through the entire testing process. Therefore there is no possibility that a sample could be mixed in the lab during processing. In addition, all of our release systems are fully automated only allowing for the release of results once all parameters have been met, if a sample was subjected to incorrect testing it would not meet the required parameters for release.nnEach of our individual test strips has inbuilt controls which allow us to assess the validity of the tests on an individual basis. Each strip is scanned and verified and should a control fail on any individual test that strip would be disregarded and retested. In addition to this, all of our test strips are manually validated as a second check to ensure there are no erroneous results prior to release.nn

If you have returned your test to us, and the 5-7 working days have passed from us receiving your sample, which is confirmed by email, please use the test finder at the top of this page to track where it is. We have strict lab protocols to ensure that we always return tests within this time frame, so maybe it’s gone to your junk mail, or we have reached out with an issue. We are always available on 24/7 LiveChat to resend these tests to you or resolve any problems.

Both the blood and hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility, you will receive your results within 5-7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

Both the blood and hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility you will receive your results within 7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family.

We only take a very small sample of your hair, and this is all we need to give us the tools we need to test your sensitivities. The test results are then revealed and sent to you in an easy to understand form which is split into the different categories of food, non-food, nutrition and metals, depending on your results. We test for an 85% reaction rate as this is the level which will cause you to experience symptoms in your body.

There are a few types of medication that may stop your test from being accurate. Immunosuppressant medications can also affect the results of the testing, we advise that you check with our team prior to testing regarding medications. Antihistamines have been shown to affect results; we advise stopping antihistamine use for 3-5 days before taking your sample; however, we would recommend seeking advice from a medical professional before changing any medication.

A sensitivity to soy sauce refers to soy sauce only – this will not extend to all soy products.

An intolerance to barley is to barley only. Other gluten-containing grains should be fine to consume.

If this has shown in the non-food section of the report, this simply refers to the pollens and spores given off by the crop itself and not the consumption of the item – buckwheat should be perfectly fine to consume.