We offer a broad and diverse range of testing covering both conventional and alternative methodologies. We do this to ensure clients are given the best possible choice while receiving the Key Facts about each product.

We believe in treating customers fairly and effectively. We offer a 100% money-back guarantee on our alternative therapy products and our home-to-lab blood testing products are scientifically validated by our in-house scientific team and our allergen suppliers. Our business follows a core customer service strategy utilizing a purpose-built CRM to ensure your contact with us is well documented and secure. In the unlikely event that you have an issue with our service, we have complaints handling procedures designed to ensure a fair and consistent resolution for clients.

We use secure dedicated servers to ensure your privacy and confidentiality at all times. Our employees are restricted to the information and advice they may provide to a client by internal protocols designed to protect both you and our business. All confidential documentation is processed by our nominated ISO approved private waste company. All waste from samples is also disposed of as medical waste and incinerated by the same company.

The majority of our suppliers provide packaging that is either fully or partially recyclable and using plant-based ink. Our facilities use recycling of non-confidential waste, reduction in energy usage through energy-saving or efficient devices, and we are moving to suppliers of essential services such as energy, waste disposal, and consumables that are either carbon neutral or from renewable sources.